Table of Content
Whenhome warranty coveragebegins, your home warranty provider will handle repairs and replacements when a system or appliance breaks down from normal wear and tear. Sears' parent company, the Sears Holding Corporation, was founded way back in 1893. The corporation is BBB accredited but has a B+ score due to the length of time it has taken to respond to complaints and government action against the business. On Trustpilot, the company has an average 6.9 score, only three people have reviewed it there and the page remains unclaimed. Consumers can reach company representatives via phone, email and live chat. Sears Home Services offers a 90-day satisfaction guarantee on all their products, which are all repaired and installed by licensed technicians.
It would be zero if that rating was available. Two months ago I called Sears home services for an error code I received on my washer. The technician fixed that problem and I noticed while washing my first load, there was no agitation.
Sears Additional Services
This is how we maintain our free service for consumers. Compensation, along with hours of in-depth editorial research, determines where & how companies appear below. Sears Home Warranty policies, like those of other home warranty companies, do not cover damages resulting from misuse or from natural events.
Company never got our names spelled correctly. When we thought we canceled the warranty they continued to charge us for 2 more months. Now we are fighting them to refund the charges. I have been trying to get them via A&E factory service to fix my dryer since August, it is now the end of Oct. It is hard to get someone on the phone once you set an appt, too many automated systems. I have been hung up by Sears reps and A&E reps. We have taken off from work 3 times and the techs have not shown up.
Which is better, American Home Shield or Sears Home Warranty?
Cinch/Sears simply told us that they would not service the refrigerator because it was a premium product. The Service contract stated that "repair or replace" is the guarantee. Cinch/Sears simply, without our agreement, decided to write us a $1,000 check, and assumed we would go away. But, a $1,000 check does not repair or replace our unit. Had sears out to repair my refrigerator and it started doing the same thing several days later.
Since its inception, Sears has performed more than 7 million repairs. Its technicians use the latest advanced technology to diagnose the problem to ensure that they have the suitable parts and tools to fix the appliance. Sears repair most major brands, makes, and models. Some of the brands the company repairs include Kenmore, Whirpool, Frigidaire, Maytag, GE, KitchenAid, Jenn-Air, LG, Electrolux, Bosch, and Samsung products. For example, when company ranking is subjective our advertising partners may be ranked higher.
Customer Comments & Reviews
Their process is simple, text updates about appointment and updates morning of and when your the next stop. In my area the techs are great and they have different technicians for different appliances. I also had my washer break and they could have ordered the parts but it was cheaper to cut me a check for a new one, or they offered me a comparable model with the same features. Now I will say I take good care of my stuff and I have seen some bad stuff in 11 years of retail. If you take care of it and it’s not misused, everything goes smooth.
They already took my money in advance and never come back to finish the job. I have noticed that if you are making a very first service, Sears keep the promise very well. They come with unexperienced technician and will collect you the money in advance and they said they will send other experienced tech to come to take the problem.
Sears Home Warranty Exclusions
Damages caused by natural events may still be covered by your homeowners insurance policy. Sears is one the most recognizable brands in America, and this name recognition might help these home warranties to attract customers despite their shortcomings. However, in our research we found that Sears home warranties aren’t great. As is evident from this table, the main difference between Sears and the competition is price. The company seems to offer fairly standard home warranties in most ways, with the exception that it is significantly more expensive than its competitors. In the absence of a compelling reason for this higher price, it makes it difficult to recommend Sears above the competition.
She studied Interior Architecture and Design at the Academy of Art while pursuing her commercial flight certificate at Aviation Atlanta. You won't find coverage for permits, cranes, removal fees, disposal fees, modifications, abuse, misuse, neglect, poor maintenance, missing parts, power surges, fire, etc. Incidental and consequential damage is not covered. To share feedback or ask a question about this article, send a note to our Reviews Team Limited warranty coverage can change depending on the appliance you’re looking to protect. You can find the warranty details for your specific appliance by looking at the owner’s manual that came with it or by visiting the company website and searching the model number.
They keep saying they will call or email and never do. Sears Home Warranty also has a 71 percent lower average star rating compared to the industry average (3.8 /5). Sears Home Warranty has received a sizable number of reviews, although some competitors have higher review counts on Best Company. We'll use the Whole Home Plan contract as our reference for contract information. This company doesn't participate in our price quote program yet!
The Sears service guarantee is also generous at 180 days, compared to other home warranty providers likeAmerican Home Shield that has a service guarantee of 30 days. You never talk to a person and they will change your repair appointment at the end of the day with no reasonable explanation. You can cancel your Sears Home Warranty plan for free, within 30 days of signing your contract. However, if you wish to cancel after 30 days, you will be charged a $25 cancellation fee. Yes, Sears Home Services is part of the Sears Holding Corporation.
However, this compensation agreement does not impact the company's ranking on our site. 100% of a company's ranking on BestCompany.com is determined by the reviews of its consumers. Additionally, all three plans have limits of $10,000 per claim, which is higher than other home warranty companies that have coverage caps of $1,500 per appliance per term length.
For example, if you have a second refrigerator, range, oven, or cooktop, the item won’t be covered with one of the Sears plans or add-on options. This is not unusual for home warranty providers. I tried to open a maintenance call and got transferred SIX times. Each person asked the same question and said they needed to forward me to someone else. They were very hard to understand and provided no assistance.
No comments:
Post a Comment